Govt. of India

Clean My Coach Service

Clean My Coach Service is launched by government of India. The Union Railway Minister Suresh Prabhu has launched an online Clean My Coach Service in association with Indian Railways cleanliness programme Swachh Rail Swachh Bharat and Union Government flagship Digital India Programme. Clean my coach service allows rail passenger to request for cleaning of their coach. They just need to send an SMS or raise a request using the Clean My Coach mobile app. The service was announced by the Railway Minister in his 2016-17 Rail Budget speech. Alternatively travellers can also use the website CleanMyCoach.com for requesting clean coach. To support the cleaning request On Board House Keeping (OBHS) staff from Indian Railways travels on the train or in some cases they are stationed on the most of the railways stations. When passengers raises request these cleaning staff gets notified. They then contact passengers, clean the coach and passengers then can close the request if they are satisfied. Indian Railways claim that the request is served in 15 mins and it is gaining a huge popularity from the railway passenger communities.

How Clean My Coach works?

  1. Rail passengers needs to raise Clean My Coach request by sending SMS or using app or website
  2. They need to provide passenger details, coach number and birth number
  3. The request then goes to the On Board House Keeping (OBHS) staff travelling on same train
  4. The On Board House Keeping (OBHS) staff then reaches to the coach & requesting passenger(s) & clean the requested coach
  5. Once the cleaning is done and passengers are satisfied they need to provide a acknowledgement code which they receive via SMS
  6. The request is then closed
  7. Passenger also can raise a complaint if they are not satisfied with the On Board House Keeping (OBHS) staff

Benefits of Clean My Coach:

  • Passengers can raise a clean coach request and get it cleaned using simple SMS, App or website

Eligibility for Clean My Coach Service:

  1. All the passengers are eligible for getting clean my coach service
  2. A passenger needs to have reservation in the coach
  3. The request must be made using SMS, App or website

How to raise Clean My Coach Request: There are three ways to get clean my coach service

  1. SMS Compliant: For raising the clean coach request using SMS just type CLEAN 10-DIGIT-PNR-NUMBER & send it to 58888
  2. Online Complaint: Passengers can also demand for the cleaning services by raising complaint on the Indian Railways new online portal http://cleanmycoach.com . Visit the online portal and enter the PNR number, phone number and then submit the complaint. Before requesting for the clean my coach service, check whether the service is available on your train or not. You can check this by entering the train number or your PNR number
  3. Android App: Passengers can also request for the cleaning services by installing the clean my coach android application. After installing android app on mobile, passenger have to enter the PNR Number and mobile number to demand for the cleaning

References and Details:

  1. Clean My Coach Service official website: http://cleanmycoach.com
  2. Clean My Coach Android App: https://play.google.com/store/apps/details?id=com.cleanmycoach.observe&hl=en
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