e-Daakhil Portal, Punjab

To provide platform for quick and easy filing of consumer complaints

On January 7, 2021, the Punjab food, Civil supplies and Consumer Affairs Minister, Mr. Bharat Bhushan Ashu launched the e-Daakhil portal for protecting consumer interests. This portal is a one stop window for filing online complaints against fraudulent practices or any other relevant issues. This platform is built based on the new Consumer Protection Act, 2019. It will protect the rights and interests of the consumers. On the portal the complaints can be registered by the customer/ advocate. E-Daakhil portal is a new, user friendly portal for faster registration and timely redressal of complaints.

Portal Overview:

Portal name:e-Daakhil portal
Category:Official state portal
Portal under:Punjab Government
Initiative by:Consumer Affairs Department
Designed by:National Informatics Centre, Ministry of Electronics & Information
Objective:To provide platform for quick and easy filing of consumer complaints
Website:edaakhil.nic.in

Objectives and Benefits:

  • The main objective of the portal is to provide a platform to the consumers to lodge their complaints
  • The portal functions as a one stop window for easy and quick filing of complaints as per the new Consumer Protection Act, 2019
  • The portal aims to cover all the aspects to make it user friendly
  • It provides complete transparency about the complaint registration process till its redressal
  • The portal also contains various user manuals and video tutorials making it a user-friendly platform
  • Apart from various useful links, consumers/ advocates lodging the complaints can also connect with the help desk in case of any real time issues on the portal

Features:

  • E-Daakhil portal is a portal launched in consumer interest, for making filing on consumer complaints easy and quick
  • This portal was launched on January 7, 2021 by Punjab food, Civil supplies and Consumer Affairs Minister, Mr. Bharat Bhushan Ashu
  • This a one stop window for all information regarding the consumer protection law along with the complaint filing process and mechanism
  • The homepage URL for e-Daakhil portal is https://edaakhil.nic.in
  • This portal is for launching the complaints by consumers/ advocates
  • It has improved UI/UX design and is user friendly
  • The portal has various manuals available for download along with video tutorials regarding various verticals like registration of complaint, payment process, etc
  • It is a storehouse of all the useful links and details regarding the consumer protection act, 2019
  • Consumer can easily register himself/ herself on the portal for proceeding to lodge a complaint
  • Details like name, email id, address, state, pin code, DOB, ID proof, etc are to be filled in
  • After successful registration, login with the same email id and password used while registration and lodge the complaint
  • Account can also be verified through OTP
  • This portal enables Citizens/ Advocates to lodge a complaint, and thereby redressal of the same can be ensured
  • It brings transparency and helps in easy and quick lodging of consumer complaints

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