Mukhyamantri Seva Sankalp Helpline – 1100, Himachal Pradesh

Quick handling of complaints and grievances of the public

CMO Himachal Pradesh, Mr. Jai Ram thakur, launched Mukhyamantri Seva Sankalp Helpline – 1100 for grievance addressal. This is a dedicated toll-free helpline no. for quick handling the issues and queries of the general public. Government has also launched a dedicated portal and an app for the same. It is a complete transparent mechanism related to registering the complaint, tracking the complaint and resolving the same. This helpline is started in the premises of municipal corporation of Shimla.


Initiative name:Mukhyamantri Seva Sankalp Helpline – 1100
Launched under:Government of Himachal Pradesh
Launched by:CMO Himachal Pradesh, Mr. Jai Ram Thakur
Launched on:September 16, 2019
Beneficiaries:General Public/ Citizens across the state
Benefit:It will help the citizens to get their queries and complaints resolved at a faster pace
Major Objective:Quick handling of complaints and grievances of the public

Objectives and Benefits:

  • The main objective of this initiative by the government is to solve the issues of the general public at a faster pace
  • Due to this initiative the public can now lodge their complaints and queries online or via call. They are no more required to visit the concerned premises for getting help
  • It will enable the public to register their complaints and queries along with an option to track the same along with other details once resolved
  • It a transparent mechanism wherein the public can reach out on the no. via call or on the portal or through the app for grievance redressal

Scheme lunched by Himachal Pradesh

Helpline Details:

  • Mukhyamantri Seva Sankalp Helpline – 1100 is launched mainly for quick handling and resolving the complaints and grievances of the general public
  • This helpline no. – 1100, will function 6 days of the week i.e. Monday to Saturday from 7 am to 10 pm
  • One can give a call on the helpline no. for complaint, grievance, query or information
  • Call centres will be able to register or lodge 40 complaints at a time
  • A mechanism of 56 government departments and 6500 government officers are linked to the helpline
  • Geo Mapping and Geo Tagging techniques are used for the linking

Helpline Portal and App:

  • A dedicated portal is also launched for online grievance redressal, tracking the registered complaints, getting updates on resolving the complaints, etc

  • On the portal/ website the complaints can be lodged through the registered mobile no.
  • Updates will be available to the citizens via SMS or email
  • Not only complaints but citizens can also submit suggestions and feedback on the portal.
  • One should mention name, gender, mobile no., department, village, address, etc and describe the issue on the portal

  • Complaints and feedback can be registered any time via OTP verification

  • Tracking of complaints is also available on the portal

  • Information and links for various government schemes is also available for the citizens

  • Mukhyamantri Seva Sankalp Helpline – 1100 is also available via a mobile app – CM Sankalp.
  • This app is available on Google play store and App store for android users and iPhone users respectively


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