Consumer Affairs, Food and Public Distribution

Jago Grahak Jago Programme

Jago Grahak Jago (JGJ) is the programme started by Ministry of Consumer Affairs to let consumer demand their rights. Under this scheme the various channels are created to spread awareness of rights among consumers and to stop wrong practices by merchants. The result of this was that many illegal things going on were stopped and good quality product is delivered to the end node. Under this scheme there was an establishment of consumer forum and court to handle cases filed by consumers. At consumer forum complaints are received and then proceedings over the case is carried out in court. By providing helpline number jago grahak jago achieved mass popularity and fast reached out to very end node i.e. consumer.

Benefits of Jago Grahak Jago Programme

  • Halt to illegal practices: The best thing about jago grahak jago programme was that on a single complaint action is taken to stop malpractices.
  • Fixed rate on products: Consumer’s right of getting product at fixed rate in achieved i.e. no merchant can charge consumer more than the Maximum Retail Price.
  • Right to bargain: Consumers right to bargain is fulfilled.

Eligibility for Jago Grahak Jago Programme:

Every Indian consumer is eligible for the programme.

Document required for Jago Grahak Jago Programme:

  1. Indian National proof.
  2. Receipt of the product

Whom to contact and where to contact for getting benefits of Rajeev Gandhi Grameen Vidyutikaran Yojna.

  1. Consumer Forum (1800-11-4000)

Online complaint form for the scheme:

There are certain steps consumer needs to follow to lodge a complaint against any merchant. The details are here http://www.nationalconsumerhelpline.in/Online-Complaint-System.aspx

To know more about the details and FAQs visit the link

Details: http://www.nationalconsumerhelpline.in/Index.aspx

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